In Hoang v. E.Trade Group, Inc. 8th Dist. No. 82657, 2004 Ohio 2559, plaintiff Hoang was an account holder with E.Trade, a company that provided various online services regarding securities. On several dates, Hoang had been unable to access her account due to interruptions on E.Trade's system. Hoang alleged that E.Trade had contracted to provide a continuous and reliable trading service, and that it had failed to do so during the system interruptions. Hoang had sought certification of a class that included customers of E.Trade who had existing trading accounts with E.Trade on dates when the company's system had experienced interruptions and E.Trade accounts had been inaccessible.