In Craighead-Jenkins v. Unemployment Compensation Board of Review, 796 A.2d 1031 (Pa. Cmwlth. 2002) a conflict arose between the claimant and the employer's board secretary. The employer resolved the matter in the claimant's favor, and in an unrelated matter the secretary continued to interfere with the claimant's job duties. Despite the employer's efforts, the claimant resigned in response to a written memorandum from the secretary that the claimant perceived to be an attack upon her personally. The employer requested her to stay and expressed its commitment to solving the problem. In affirming the Board's denial of benefits, the Court stated that good cause requires an employee to continue working unless and until an employer's action proves to be ineffectual where it has promised to alleviate a problem.