In Flores v. AutoZone West, Inc. (2008) 161 Cal.App.4th 373, a customer attacked by a store employee claimed that triable issues of fact existed because no one actually made sure that the employee had read and understood an employee handbook. The court disagreed, stating: "implicit in this claim is the assertion that the employee's decision to physically attack the customer might have been caused by his failure to understand that such an act would contravene the store's policies. This does not pass the straight face test. There is simply no reasonable basis to conclude that the employee's act of criminally assaulting a customer was somehow the result of the store's failure to make clear that such conduct would not be considered an acceptable employee act." (Id. at p. 385.)